1. You are entitled to indicate the method of payment of your order, which can be Paypal Online Payment or Bank Transfer Payment.
2. In case of delivery out of the USA or Canada, any shipping fees will be charged in addition to the counter value of the product.
3. We will notify you about shipping and payment notices digitally by email and all transmissions save and accessible in the history of each order at the Customer Panel.
4. The invoice which includes the purchase price of the ordered product and the occasional delivery charge will be emailed and delivered to the billing address given at the registration.
5. Payment method in case of Bank Transfer Payment:
If the purchase price (plus any shipping fee) of the product is paid in advance by bank transfer, we only start the delivery of the product after the purchase price has been credited in our account.
a) If the ordered product is available from the central stock, you will be informed about this in the delivery notice, then we create a proforma invoice for you, which will be sent via email. Following the receipt of the proforma invoice, you must transfer the amount represented on to our bank account. Please indicate the order number of the proforma invoice. As soon as the amount has been credited to our bank account, the ordered product will be delivered by the supplier to our logistics department. The time of delivery is included in the shipping notification.
b) If the ordered product is NOT available from central stock, you will be informed about this, then you have the option to change your order. In case you do not wish to modify the original order, we will notify you the arrival date of product via email then we issue a proforma invoice for you, which will be sent via email. Following the receipt of the proforma invoice, you must transfer the amount represented on the proforma invoice to our bank account. Please indicate the order number of the pro forma invoice. As soon as the amount represented on has been credited to our bank account, the ordered product will be delivered by the supplier to our logistics department. The time of delivery is included in the shipping notification.
6. Payment method in case of Paypal Online Payment:
In case of Paypal Online Payment order, the system automatically hands over the ordered product to logistics partner when you pay the purchase price and shipping fee.
a) If the ordered product is available in the central stock, you will be informed about this in the delivery notice then the ordered product will be shipped to the given delivery address. The date and the amount you pay (gross purchase price of any products ordered + delivery costs) are included in the invoice.
b) If the ordered product or parts of the ordered products is/are NOT available from the central stock, you will be informed about this in the delivery notice, then you have the option to change or cancel your order and we will refund your amount of payment immediately. In case you do not wish to modify the original order, we will notify you the arrival date of product via email. Once the product received, the delivery date will arrange with you by e-mail or phone call.
7. If you would like to submit any comment or correct and modify delivery time you must contact customer support. To do this you will need to sign in your account on www.myroje.com and send your request on the Order History.
8. Shipping fees:
We deliver the ordered items to our logistics partners within 24 hours of the receipt of the payment.
The delivery charge is based on the total weight of the products ordered of which each customer receives the exact amount of information upon placing the order.
The delivery is done by our logistics partners (UPS & DHL) and you will be informed about related Tracking Number of your parcel within 24 hours of the receipt of the payment.
9. All products ordered in Roje Online Store will be delivered free of charge only in the USA and Canada.
10. Prior to the delivery, we arrange the date of the delivery, via email. It is your responsibility to ensure receipting the package within the agreed period.
11. If delivery is unsuccessful upon reception, we will notify you via email. In case of repeated delivery, the supplier is entitled to charge an extra delivery charge.
12. Delivery is delivered to the shipping address specified in the order. You are required to enter an address as the delivery address, which can ensure the receipt of the ordered product. We cannot take any responsibilities for delivery delays resulting from inaccurate or incorrectly specified delivery address, or damages arising from the impossibility of delivery.
13. The Supplier primarily delivers the ordered product to the person specified in the registration by the Customer. Other persons are only entitled to have the product in the case of complete and conclusive procuration to receive the package and give it to the supplier upon delivery. The supplier shall not be obliged to check the authenticity of the procuration.
14. Upon the delivery of your package, you are obliged to check, and complete fulfillment of the receipt to sign. In case of receipt, service is not provided with any complaints relating to the quantitative deficiencies will not be accepted.
15. If you refuse to accept the package, you are required to indicate the reason for refusal. If you fail to give the reason for refusal, then you are not entitled to enforce any further complaints regarding your order or product. In case of refusing the receipt of the product without offering an explanation costs are charged to You.
16. You are obliged to check whether the items represented in the invoice are in line with the ordered and delivered products. In case of any problems, please contact our colleagues within 24 hours via email, ticket system or phone call to solve the problem.
*** Wall Street Cosmetics Inc. reserves the rights to modify or end this promotion without notice. ***